Technology Services Customer Support (FreshService)

Technology Services - Getting Started

---

Customer Service Portal 6

• How to collaborate on Microsoft Forms
• Request an Apple iPad
• Request a Student Password Reset
• How to use the Self Service app on an iPad
• Microsoft Teams - First time setup and creating Teams with Guests

See all 6 articles

MFP Copier

---

Scanning 3

• Encrypted Scanning
• Scan to USB Drive
• Performance Matters Scanning

PIN/Password 2

• MFP Copier PIN - Forgot or Never Received
• Self Generate Copier/MFP PIN

Paper Loading 1

• Correctly Load Paper for Kyoceara

FAXing 0

Audio Visual

---

Projectors/Displays 2

• Common Cable Connections for AV
• Duplicating or Extending Multiple Displays

Apple TV 1

• Apple TV Screen Sharing Instructions

CrisisGo / iPass

---

Guardians / Students 0

Tutores / Estudiantes 0

Overview 0

Links 0

Administrators 0

Staff 0

FAQ 0

Emergency Management

---

Fob requests 1

• FOB requests

OneCard

---

All Schools 0

VoIP Phones

---

Phones 0

Greetings 0

Voicemail 0

Passwords

---

Passwords 1

• I'm a new user, what is my password?

Logging In

---

Zscaler 1

• How do I log into ZScaler

NCED Cloud 2

• How do students log into NCED Cloud?
• NCED Cloud login issues when using an iPad

Canvas 1

• How do I log into Canvas?

Computer 1

• How do I log into a GCS computer after I get home?

Clever 2

• How do staff login to Clever from home?
• How do students login to Clever from home?

Discovery Education 1

• How do I login to Discovery Education from home?

Other 3

• How To Access K-5 Report Cards
• Performance Matters Professional Development
• STEMScopes Login Issues

Mobile Phones

---

iPhone 1

• (Setting Up GCS Email on iPhone) How do I Set up Exchange ActiveSync on your iPhone, iPad, or iPod touch?

Samsung Galaxy 0

MiFi Hotspots

---

MiFi Hotspots 1

• Verizon MiFi Hotspot Troubleshooting

Email

---

Email 0

Take-Home Devices

---

Donated Devices 0

One-to-One devices 2

• Lenovo L15, Macbook Air and Chromebook charger purchase guide
• What is the process for a lost / stolen device or charger?

Account Access

---

VPN 1

• How to Get VPN Access

GCS ID 0

Video Conferencing

---

Supported 0

Intranet-SharePoint

---

Users and Access 5

• Give Access to Users in School SharePoint Sites
• Add Users to Department SharePoint Site
• Approve or Decline Access Requests for a SharePoint Site
• Share a Document Library in SharePoint (O365)
• Setting Permissions in SharePoint

Files/Folders in SharePoint 6

• Attach a File from SharePoint to an Email
• Save an Email Attachment to a SharePoint Site
• Share a Folder in SharePoint
• Share Document in SharePoint (O365)
• Copy or Move Files in SharePoint

See all 6 articles

Alerts 1

• Setup Calendar Alerts in O365 SharePoint

Settings 2

• Turn on Thumbnails for Images
• Enable and Configure Versioning for a List or Library