Printing Tardy Pass / Printing Temporary ID’s

Table of Contents

Sources of information & Documentation

1. We need to first make sure the citizen printer is set up to print. Click “Configuration.”

2. Click “Printer.”

3. Make sure your settings match the following Configuration below.

4. Choose "Entry Scanning.”

5. Make sure to select the Citizen Printer symbol at the bottom left corner of the screen.

6. In the drop-down menu of " Student Entry Mode " Select "Scan Regular.”

Alternative: You may Select "Scan Tardy (Print)” to allow you to print all tardy entries as you scan or enter manually.

Click the "Set" Button to continue.

7. Click "Attendance.”

8. Click "Mark Entry.”

9. In the Green box "Mark On-Time" Click the check box to see if the student is on time or not. The Red Box "Print Entry Pass" Click on the check box to Print an Entry/Tardy Pass.

10. Once done, click the "Ok" Button. Then the Citizen Printer will print an entry pass.

Problems & Solutions

Students Card will not scan

When a student's One Card does not scan, notify the staff member that handles the One Card system at your school to print a new card as soon as possible.

Scanner has a short or is not operating correctly.
Quickly notify Technology Customer Service at 336-370-8179. Additionally, you may also enter a technology request by clicking on this link--One Card Ticket Protocol - 2024.docx

Scan Station Laptop is malfunctioning or has a cracked screen.

Any hardware related issues must be reported to Technology Customer Service as soon as possible. A technician will be dispatched to troubleshoot and or determine if the device needs to be replaced. You may contact Customer Service at 336-370-8179. You may also enter a technology request by clicking on this link-- One Card Ticket Protocol - 2024.docx

Additional Questions or Concerns?

Please call Technology Customer Service at 336-370-8179 or enter a technology request by clicking on this link-- One Card Ticket Protocol - 2024.docx