This FAQ is for use by GCS staff only. For students and parents/guardians see FAQ - Students.
How can I update the status of a student who has arrived at school or completed a paper form?
1. Go to the iPass dashboard at iPass Dashboard.
2. Locate the student.
3. Click the paper icon under Action.
4. Click Certification Information.
5. Click Edit Status.
How can I update the Contact Information for a student?
Please see the appropriate article.
CrisisGo - Edit Student Contact Email for Middle and High Schools
CrisisGo - Edit Student Contact Email for Elementary Schools
Parent says only one of their students shows in CrisisGo App. How do I fix?
Most likely the other students do not have the parent email in the contact information. All students for the same parent must have the same contact information.
Please see the appropriate article.
CrisisGo - Edit Student Contact Email for Middle and High Schools
CrisisGo - Edit Student Contact Email for Elementary Schools
There are two student email addresses, which one should students use? How do they switch?
Always use the email address of the form studentid@stu.gcsnc.com when using CrisisGo. This article provides more information.